Term and Conditions

1. Introduction & Our Commitment

Pelican Sport Store (“we,” “us,” or “our”) operates the website pelicansporthub.com, specializing in outdoor adventure gear including kayaks, paddle boards (SUP), sleds, fishing equipment, and related accessories. We serve adventure enthusiasts seeking durable, performance-oriented equipment for water, ice, and trail activities.

Our commitment is to provide transparent, reliable service from browsing to delivery and beyond. These terms outline the agreement between you (the customer) and Pelican Sport Store regarding your use of our website and purchase of our products.

2. User Responsibilities & Account Obligations

By using our website, you agree to:

• Provide accurate, current, and complete information during registration and checkout
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Be at least 18 years of age or have parental consent to make purchases

3. Products & Services Description

3.1 Product Range

We specialize in outdoor adventure equipment including:

• Kayaks & Inflatable Kayaks: Designed for durability and performance across various water conditions
• Paddle Boards (SUP): For water exploration and fitness
• Fishing Gear: Specialized equipment for angling enthusiasts
• Boats & Sleds: For ice and snow adventures
• Accessories & Replacement Parts: Including paddles, handles, hatches, seats, rudders, and storage solutions

3.2 Product Information & Limitations

We strive to provide accurate product descriptions, images, and specifications. However, minor variations in color or design may occur. Product availability is subject to change without notice.

4. Orders & Payment Terms

4.1 Order Process

When you place an order:

1. You receive an order confirmation email (this is not a shipping confirmation)
2. We process orders within 1-2 business days after payment confirmation
3. Once shipped, you receive tracking information via email
4. All orders are subject to product availability and verification

4.2 Pricing & Payment

All prices are listed in USD. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Prices are subject to change without notice. You are responsible for any taxes, duties, or customs fees applicable in your region.

4.3 Shipping & Delivery

We ship to most regions globally, excluding Asia and certain remote areas. Please contact us if unsure about your location’s eligibility.

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx. Estimated delivery: 10-15 business days after shipment.
• Free Shipping: Available on orders over $50 via EMS. Estimated delivery: 15-25 business days after shipment.

5. Returns, Exchanges & Refunds

5.1 Return Policy Overview

We stand behind our products. If you’re not satisfied, you may return eligible items within 15 calendar days of delivery.

Return Requirements:

• Item must be unused, in original packaging with all tags and accessories
• Original proof of purchase (order number) required
• Return request must be initiated within 15 days of delivery

5.2 Final Sale Items

The following items cannot be returned unless defective:

• Fishing Gear (due to specific nature and potential use with bait/hooks)
• Personal Flotation Devices (PFDs) & Safety Gear (for hygiene and safety reasons)
• Opened or Used Replacement Parts & Components
• Customized or Used Products
• Clearance Items marked as final sale

5.3 Return Process

1. Contact us within 15 days at [email protected] with your order number and reason
2. If approved, we’ll provide a Return Merchandise Authorization (RMA) number and instructions
3. Ship the item with the RMA clearly marked on the package
4. Upon receipt and inspection (3-5 business days), we process refunds or exchanges

5.4 Refund Details

• Refunds are issued to the original payment method within 5-10 business days after return approval
• Original shipping fees are non-refundable for “change of mind” returns
• For defective items or our error, we provide prepaid return labels
• For “change of mind” returns, you are responsible for return shipping costs

6. Intellectual Property

All content on pelicansporthub.com, including text, graphics, logos, images, and software, is the property of Pelican Sport Store or our licensors and is protected by copyright and trademark laws.

You may not:

• Reproduce, distribute, or modify site content without our express written permission
• Use our trademarks or logos without authorization
• Use any automated systems to extract data from our website

7. Limitation of Liability

To the fullest extent permitted by law:

• Pelican Sport Store shall not be liable for any indirect, incidental, special, or consequential damages arising from product use or website access
• Our total liability for any claim shall not exceed the purchase price of the product in question
• We are not responsible for injuries, accidents, or damages resulting from product misuse, failure to follow instructions, or participation in hazardous activities
• We do not guarantee uninterrupted or error-free website access

8. Privacy & Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our site, you consent to our data practices as described in that policy.

9. Governing Law & Dispute Resolution

These terms are governed by the laws of the United States and the State of Arkansas. Any disputes shall be resolved in the courts of Little Rock, Arkansas.

We encourage you to contact us first at [email protected] with any concerns. We’re committed to resolving issues amicably.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the modified terms.