At Pelican Sport Store, we engineer our kayaks, SUP boards, sleds, and gear for durability and performance in the real world. We stand behind every product we sell. If your gear doesn’t meet your expectations for your next great adventure, our straightforward returns and exchanges process is here to help.

🛶 Quick Summary

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, in original packaging, with all tags and accessories.
  • Process: Start by contacting our support team below.
  • Refunds: Issued to your original payment method within 5-10 business days after we receive and inspect the return.

Our Return & Exchange Policy

We want you to be completely confident in your gear for the water, ice, or trail. Please review the following policy designed for clarity and ease.

Eligibility for Returns & Exchanges

  • You have 15 calendar days from the delivery date to initiate a return or exchange.
  • The item must be in new, unused condition, exactly as you received it.
  • All original packaging, manuals, tags, and accessories (like paddles, fins, rudders, or bungee cords) must be included.
  • A proof of purchase (order number) is required.

⚠️ Items That Cannot Be Returned

For health, safety, and customization reasons, the following items from our menu are FINAL SALE and cannot be returned or exchanged unless defective:

  • Fishing Gear: Due to the specific nature and potential use with bait/hooks.
  • Personal Flotation Devices (PFDs) & Safety Gear: For obvious safety and hygiene reasons.
  • Opened/Used Replacement Parts & Parts: Such as specific Pedals Propulsion components, Rudders, or Replacement Parts that have been installed or removed from packaging.
  • Customized or Used Products: Any product that has been customized, used on water/ice, or shows signs of wear.
  • Clearance Items: Will be explicitly marked as final sale at the time of purchase.

If you receive a defective item from these categories, contact us immediately at [email protected].

The Return & Exchange Process: Step-by-Step

  1. Contact Our Team: Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. You can use the template below.
  2. Receive Authorization & Instructions: Our adventure-ready support staff will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Do not ship items back without an RMA.
  3. Pack & Ship: Securely pack the item in its original packaging, including all parts. Include the RMA number clearly on the outside of the box. Ship to our warehouse address provided in your instructions.
  4. Return Shipping Costs:
    • For returns due to our error or a defective item, we will provide a prepaid return label.
    • For returns due to change of mind, you are responsible for the return shipping costs. We recommend using a trackable service.
  5. Inspection & Processing: Once received, our team will inspect the item (typically within 3-5 business days). Upon approval, we will process your refund or exchange.

Refund Timeline & Method

  • Timeline: After we approve your return, please allow 5-10 business days for the refund to be processed and appear in your account. The timing depends on your bank or payment provider.
  • Method: Refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Exchanges: For size or color exchanges, we will ship the new item once the return is received and approved. If the exchange item is of higher value, you will be charged the difference.

Note: Original shipping fees (Standard or Free Shipping via EMS) are non-refundable for returns due to change of mind.

Return Request Email Template

Copy, paste, and fill out the template below to email us at [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Pelican Sport Store Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Product Name: [e.g., Pelican Kayak – Model X, Size M] Reason for Return/Exchange: [e.g., Wrong size, Changed mind, Defective part – please describe] I confirm that the item is unused, in its original packaging, and includes all accessories and tags. Please provide the next steps and the return address. Best regards, [Your Full Name] [Your Phone Number – Optional but helpful]

Need Help? We’re Here for You.

Our support team, comprised of fellow outdoor enthusiasts, understands the importance of getting the right gear. We’re happy to help guide you through the process.

Pelican Sport Store
Email: [email protected]
Please include your order number in all correspondence for faster service.

We aim to respond to all inquiries within 24-48 hours during business days.

Start a Return Request

Thank you for choosing Pelican Sport Store. We’re committed to ensuring your experience with us is as reliable and straightforward as our gear, so you can focus on the adventure ahead.

2746 Mulberry Avenue, Little Rock, US 72211