Privacy Policy

At Pelican Sport Store, we understand that your mind is already on the water, the trail, or the snowy slope. That’s why we’ve made our privacy practices as clear and straightforward as our checkout process. We believe in removing barriers between you and your next great adventure, starting with transparent data practices you can trust.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience for your outdoor gear needs:

Information You Provide Directly

• Contact Details: Name, email address, shipping and billing address, phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely by our payment partners), PayPal account information. We never store full card details on our servers.
• Purchase History: Records of products you’ve purchased, including kayaks, fishing gear, sleds, and accessories.
• Communication Records: Correspondence with our customer service team via email.
• Preferences: Your product interests and communication preferences.

Information Collected Automatically

• Device and Browser Information: IP address, browser type, device type, operating system.
• Usage Data: Pages you visit on our site, products you view, time spent on our site, referring website.
• Location Data: General geographic location (country/region level) to show appropriate products and shipping options.

2. How We Use Your Information

We use your information to provide, maintain, and improve our services, much like how we design our gear for real-world performance:

• To Process Your Orders: Fulfill purchases of kayaks, SUP boards, fishing gear, and other outdoor equipment, including payment processing, shipping, and returns.
• To Communicate With You: Send order confirmations, shipping updates, and respond to your inquiries about products or orders.
• To Improve Our Store: Analyze how adventurers like you use our website to enhance your shopping experience.
• To Personalize Your Experience: Recommend products that match your interests in fishing, kayaking, sledding, or other outdoor activities.
• To Protect Our Services: Detect and prevent fraud, security incidents, and other harmful activities.
• To Comply With Legal Obligations: Meet tax, accounting, and other regulatory requirements.

3. Information Sharing and Disclosure

We value your trust and only share your information in limited circumstances:

• Service Providers: We share information with trusted partners who help us operate our store, including payment processors (like PayPal), shipping carriers, and IT service providers. These partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, such as in response to a subpoena or similar legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We will share information with third parties when you direct us to do so.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

• Data Location: Your information is stored on secure servers located in the United States.
• Retention Period: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
• Security Measures: We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.
• Payment Security: We partner with leading payment processors that handle your financial data with the utmost care. We never have direct access to your full card details.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Correction: You can access and update your account information through your account settings.
• Data Portability: You may request a copy of your personal data in a structured, commonly used format.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Marketing Communications: You can opt out of marketing emails by clicking the “unsubscribe” link in any marketing email we send.
• Cookies: You can control cookies through your browser settings (see Section 6 for more details).

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, consistent with applicable laws.

6. Cookies and Tracking Technologies

Like most e-commerce websites, we use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart and completing purchases.
• Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve navigation and product discovery.
• Functional Cookies: Remember your preferences, such as currency or region settings.
• Advertising Cookies: Used to show you relevant advertisements for outdoor gear on other websites.

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

7. International Data Transfers

As a brand serving outdoor enthusiasts across the globe (excluding a few remote regions), we may transfer your personal information to countries outside your country of residence, including the United States. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses or other mechanisms approved by applicable data protection laws.

8. Children’s Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date. For significant changes, we may provide additional notice, such as via email or a banner on our website.

10. Contact Us

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